How often have we dealt with authoritative emails at work?
The ones that sound unnecessarily aggressive and bossy, instead of courteous yet firm.
After my previous rant on surviving performance reviews, I looked into a couple of emails of supervisors generally well-liked at the office, and those who weren’t.
The ones who were liked (Batch A), were polite and empathetic in their emails:
- “Could you please finish this task by Saturday?“
- “Thank you for completing this!“
In contrast, the ones who weren’t liked (Batch B), wrote their emails like this:
- “Do this by Saturday!“
- Dead silence after completing any task
See the difference? Would you like to get emails from Batch B? No one is fond of unnecessary aggression.
It is such a refresher nowadays to hear supervisors being polite. A “Thank you” or a “Please,” even if formal makes you look humane and not cold and distant. It motivates employees to do better. Politeness does not mean being weak. You can be firm and polite!
Something Batch A does often (to show the emergency of the situation):
- “Please send this across by Saturday! This is very important.“
No unwanted aggression here. A simple message that conveys the seriousness of the task. Most people are smart enough to get the gist of such a message.
Employees perform their best when their supervisors are empathetic and kind. The attrition rate (the rate at which people leave) is always high in companies with bad managers. A 2016 survey in India showed that employees are willing to stay longer and work harder if they were well appreciated in their companies. About 59% felt they were unappreciated by their bosses. That’s more than half of the survey sample! No small number there. Sometimes, all it takes is a “thank you” or a “please,” to make things better.
So why are we so stingy with appreciating others or using cordial language at work?
Each supervisor is shaped by their own experiences in the corporate world. Some might have faced similar situations, a boss being too self-centered or supercilious or manipulative, and they end up thinking this is the only way to climb up the career ladder.
Sadly, this is partially true.
A recent study disturbingly stated that narcissistic, manipulative people tend to become CEOs faster (29% more) than their less self-entitled peers. We look at people at the top for inspiration, and we see a lot of them acting entitled and impolite, and we think “That’s how we become successful.”
But is it really? Is this the downside of being successful? Should we dump our emotions, empathy, kindness in the garbage in the quest for power?
I have been in the corporate world for so long, and I have seen and experienced so much, that the first thought when I see a CEO or a leader on LinkedIn is not “Wow! I want to be this person,” but “How many people did you demotivate and destroy to reach where you are? How many fake stories have you cooked up to save yourself, by shifting the blame onto your juniors? How good are you at playing politics in office?” This seems very dark and harsh I know. But it is mostly the truth. There are exceptions but the many leaders I have seen have sold their souls to the corporate devil. They will do anything to get on the super boss’ good books and won’t hesitate to drag anyone else down in the process.
Sometimes, from what I have seen, I feel it’s best to stay away from the rat race.
So you don’t end up becoming a rat.