An Ode to the Sandwich Feedback Method and Why You Should Use It

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The Sandwich Feedback Method is a kind of feedback model that allows leaders to formulate any kind of feedback to their subordinates positively. This kind of method ensures the employees do not feel demotivated or left with negative feelings after a performance review. You might have seen this technique being used in Shark Tank.

It is arguably the best way to provide feedback to someone, but not many use it. I have never seen it happen. But it is one of those dreamy feedback mechanisms that I hope would be the norm someday.

There are three layers to the sandwich method:

  1. Start with a positive message: Tell your employee what you admire the most in their work. If they are disciplined, hard-working, innovative, and eager to learn new things – you can start by saying that. If they had done something noteworthy in the last couple of months, point that out. Often, employers skip mentioning the positives at the time of feedback. When you say positive things first, you make the employee more comfortable and open to what’s coming up next – constructive criticism. This does not mean you have to lie. Look deeper into how the person works or interacts; you will always find something worth complimenting. If you can’t find anything, chances are you’re facing a mental block that is stopping you from seeing the positives. Try harder!
  2. Constructive Feedback: The second layer is the meat. This is where you provide the feedback that could have been construed negatively by the subordinate if it were to be given first. Keeping it second in line gives the employee enough time to develop a positive mindset about what’s to come. Constructive feedback, even if it’s the second layer of the sandwich method, should be handled with care. Do not appear brash and rude in the name of honesty. Repeat the sentences back to yourself and ask, “Would these words hurt me if I’d heard them from my boss?” If yes, reframe the feedback. Avoid an accusatory tone, and provide solutions on how they can implement the feedback you have given.
  3. The Final Slice of Happiness: Now that you have given your feedback, finish the session with a positive message again. Something to the tune of, “We know you can do what is expected. You are capable.” A final motivational note can inspire any employee to kickstart what is required of them.

The Sandwich Feedback is a method that I wish my employer used often.

When an employee leaves a performance review or feedback session feeling more motivated than dejected, you know you are a good leader. Feeling discouraged can rob a person from doing their best possible work out of anxiety. Fear-mongering is not the characteristic of an efficient leader and should be avoided at all costs.

The Sandwich Feedback Method can also be used in your personal life to provide feedback to your friends and family members.

Give the Sandwich Method a trial run and see what happens. You have nothing to lose anyway. It’s a win-win situation for all.

An Ode to Wise Words From Ian Tuhovsky on Improving Communication Skills at Work and Otherwise

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Ian Tuhovsky’s Communication Skills book is more than the quotes on this page. He mentions tips and tricks for effective networking, creating a unique personality in business, remembering names, giving a great presentation, and so on. But more than all the how-tos, it’s his need for us to understand our fellow humans better, which truly resonated with me. He wants us to acknowledge the fact that everyone has a different mental model uniquely formed by their own experiences and that it’s not fair to judge them through our personal filters. Only a deeply empathetic person can write this way.

The most intriguing part of the book to me was his take on reading people’s eye movements to analyze their thoughts better. I have never tried it out, so I can’t really say for sure if it holds true. As we all know, non-verbal communication speaks as much (if not more) as verbal. By keenly observing others, we can improve our communication skills.

Here are some of my favorite quotes, stories, and thoughts from the book. They provide a lot of insight into how and why we need to communicate in a certain way at work or in our personal lives to achieve desired results.

We all are programmed to give and receive love, fulfilling our needs at the same time. When someone is not doing that and behaving in a way we don’t like, it’s not natural. They’re probably suffering and that’s what makes them hurt other people. The reason for that is they just don’t get it. They don’t have the skillset to cope with the situation, they don’t have the right tools or they don’t know how to use them. Very often, when you change your perspective, the things you look at literally change.

When you accept and understand it, you notice that every human being has a different map of the world. Eventually you’ll come to the realization that every person on this planet has different life experiences, different beliefs, different values and expectations. Interpretation of the same information may be completely different when made by different people. There is no one objective truth. Everyone is right according to their own map of the world.

What people say to you—it’s about them. When you say anything, it’s about you. It reflects who you are. It’s all about the way we are perceiving the events, the reality.

Anything people say to you doesn’t have any meaning except for the meaning you give it.

Our brain does not really recognize negations—a proposition not to think about pink elephants will end up with failure, because what you hear (despite the negation), the brain will process anyway. Next time, when someone tells you, “I do not want to get at you, but…” you will know that they most probably want to get at you. Instead of saying to your employee: “Don’t respond to a customer that way,” explain how exactly you want that person to respond. Rule number three: what you say must be positively formulated.

When someone isn’t seemingly very intelligent and has never acted too smart in many areas of life according to your opinion, then you can’t really transplant their brain, can you? However, what you CAN do is refer to their behaviors, because these—as opposed to inborn capabilities or personality traits—are quite easy to change. Additionally, it’s much harder to offend someone when relating only to their behavior. Instead of, “You are stupid,” say: “When you go to meet your client next time, please read much more about their company so you really know what you are talking about, okay?” Instead of, “You are so intelligent!” it’s sometimes better to say: “When you expressed your opinion about that book yesterday, it was so immersive and well-detailed, you really inspired me to read it!”

The problem is that when someone thinks they have done something wrong, they will not have the opportunity to empathize with your pain. They will allocate all of their energy into defending themselves. Therefore, there is no point in blaming others when we feel bad. It makes no sense at all on a practical level of reason. If we want to solve the matter constructively, we have to allow that person to understand what is going on inside of us, how we really feel. To express your anger wisely, it is worth it to restrain yourself from throwing swear words, plates, cutlery and photo frames.

The mere act of smiling, even artificially, causes the release of endorphins in the brain. Activity of the muscles responsible for smiling is so strongly associated with our well-being that it works both ways. So if you want to feel better in a second, just smile a couple of times, even if you do not have the desire to. Try it yourself, even now.

You should never look people in the eyes for more than seven seconds, non-stop. It’s a typical communication-newbie mistake, kind of a creepy thing to do, even though we’ve been conditioned to look people in the eyes in our Western culture. Also, remember not to open your eyes too wide (the same thing, sign of aggression…or psychosis).

Don’t treat people the way you like to be treated, treat them the way THEY want to be treated. That’s a big rapport take-away to remember!

In his book Introducing NLP, Joseph O’Connor writes: “A good speaker forms his message the way it fits the other person’s world. He uses language compatible with their metaprograms, changing the shape of information in advance and making sure that they will be able to understand it easily.”

An Ode to Taking One Step at a Time

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I always get anxious when I think of a big task or chore. I look at the outcome and its tediousness instead of focusing on the small steps that can lead to the result.

When you shift your attention to each step, things appear simpler. The overwhelming burden of the goal dies down, and you feel more energized to begin the task. On the other hand, shift your focus to the task in its entirety, and you are sure to feel stuck, without any motivation to move any further. Yet, this is what I end up doing – concentrating on the big, chunky, mammoth of a task instead of slicing it down into small digestible bites.

Last year though, I had decided on some resolutions, and I broke them all down into achievable steps.

Here’s how they went.

Walking 10,000 Steps

I had gained a bit of weight because of work stress. I hardly moved from my seat, stuck to my never-ending workload day in and out. This weight gain affected my mental and physical health. That’s when I decided to take things back into my control and I started walking. I set my goal as 10,000 steps, 5 days a week. Sounds overwhelming, right? It certainly was for me – someone who has never walked anywhere near 5000 steps, let alone 10,000.

I decided to go easy on myself.

The first day, I walked 2000 steps and continued it for a week. The following week, I increased my target to 4000 steps. I kept doubling it every week until I reached 10,000. I continued this for one whole year without a break. It worked; I lost the flab. My immunity and metabolism also improved considerably. I did not end up looking like a supermodel with my walks, but I now feel healthy, and that’s what matters.

Here’s the secret to how I could sustain my walks for one whole year – I had decided I would not complete all my steps at one go. Instead, I would distribute it throughout the day. That way, I was constantly moving without exerting too much pressure on myself. It also did not take up too much time in between work. When you force yourself to exercise only at a scheduled time slot, it eventually sucks the joy out of fitness (at least it does for me). When that happens, you are naturally tempted to stop exercising after the initial enthusiasm dies down.

The book, Ikigai, talks of how the Japanese, ever-famous for their longevity and happiness, thrive by walking and moving throughout the day, engaged in their hobbies and interests. They do not sit still for long, as opposed to most of us. Our routine may or may not allow us to follow the Japanese mantra, but we can try to get up from our seats every one hour and walk around for 5-10 mins. It might make a considerable difference

Completed a 60-Hour Long Online Course

I am a working woman with a full-time job. I love to write a bit on my blog (right here) during my spare time. It keeps me energized. Other than that, I do not get much time for anything else. I love to learn new things, but I never found time for it. Last year, I finally decided to take up a course to help me understand my work better. It was 60 hours long. A bit overwhelming for someone who hardly had any free time. But I completed it (yay!) by slicing it down to small lessons each day.

I would dedicate a learning timeslot that would range from 10 to 20 minutes, depending on my energy levels. It’s not much, right? But look at what 10-20 minutes every day can do. It can help you finish an entire course. It took a lot of time to complete overall (one whole year!), but never once did I feel overwhelmed or tempted to leave the course midway.

Started Learning a New Language

The only foreign language I had any chance of using for real was Arabic. I travel to the Middle East now and then. I wanted to learn the language so that I could understand the shop boards and converse in simple Arabic if required.

I dedicate 10 minutes every day to learning new alphabets or words.

I am still not fluent, but I can read and understand basic sentences. Again, all by committing just 10 minutes every day.

Conclusion

Anything can be achieved if we break it down into small achievable steps.

If you want to start reading more, spend 10-15 minutes every day. From experience, I can tell you that you will end up surpassing your allotted reading time.

If you want to start waking up earlier, start by waking up 15 minutes earlier than usual for one week. Then, 30 minutes earlier, and so on, until you reach your target.

If you think this way, you can achieve almost anything without losing steam. You are being kind to yourself, so there is no chance of fatigue. You won’t get far (at first), but at least you will be a step closer to your goal. After a while, when you look back, you will be astonished at how much progress you have made.

Sometimes, all we need is a push to take that first step.

Do not look at the outcome and enjoy the journey. Relish the whole process, and the results will automatically follow.

An Ode to People Who Are Not CEOs

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Another day, another Indian CEO. This time the star is from Twitter.

Though I take pride in the fact that an Indian is receiving global fame and accolades, I have not yet tweeted or reposted the news anywhere. It is not because I am salty. It is not because I am a spoilsport. It is not due to envy.

It might be because it all feels a bit… unfair?

Parag Agrawal is from IIT Bombay. He must have reached where he is with much hard work. But hard work alone isn’t the key to success. Is hard work of much use without intellect, without a “beautiful” mind that can come up with path-breaking solutions? You can do all the hard work you like, but if you aren’t smart enough, you are not going to reach the top.

And the truth is – not all of us are blessed with the same level of intellect. It might not even be naturally possible.

“It is thought that around 50 to 80 percent of the variation in general intelligence between people is down to genetics.”

New Scientist

The people who are naturally smart will obviously thrive.

No matter how hard others with lesser intellectual capabilities work, they might never be able to achieve the level of success earned by someone with a higher IQ.

In every phase of our life, appreciation and accolades are for those who are intellectually skilled.

Teachers applaud children who learn the fastest.

Colleges hold tests to admit the smartest.

Companies recruit people who can answer the quickest.

Professional networking sites celebrate those who rise the swiftest.

How often have we seen star students struggle with a math problem, receive terrible grades, not able to understand concepts? They have it easy intellectually compared to others who are not as gifted. Combine brains with hard work – you have got a lethal combo. The CEO material.

Where does that leave the weak? All through life, they might get reprimanded, insulted, mocked for being “below average.” By teachers, colleagues, friends, family. They might never get appreciation. They might never feel valued.

The ones who try so hard to learn tough theories but even after several tries might not master them.

The ones who hope their hard work would compensate for their lack of groundbreaking ideas, innovations, and solutions, in every phase of life. Only to realize, it is not enough.

Here’s to you for trying. And for surviving in this world that only acknowledges and appreciates the rank holders, the quick thinkers, and the naturally gifted.

Here’s to you—the ones who are not CEOs.