An Ode to Nonviolent Communication

Holding Hands - Nonviolent Communication

Happy to announce I am now 100% nonviolent after reading Nonviolent Communication (NVC) by Dr. Marshall Rosenberg.

I am also 100% lying.

Because, like all good things in life, NVC takes effort. And practice. Having just finished the book, I only have an idea of what to say but no practical experience.

Conflict resolution is an interesting topic to me since we have to deal with conflicts in every aspect of our lives. How can we be stern and kind at the same time? How can we get the best out of any situation? Being able to communicate effectively is an art in itself.

I have always taken away something, if not everything, from every book I’ve read – a new kind of awareness. What I took away from this one was to take a moment to step back and focus on needs instead of the more apparent negatives during an argument. It helps with forgiveness. It keeps you calm. So it’s a win-win overall.

What is NVC?

Nonviolent Communication (NVC) is a practice that must be consciously ingrained in our daily interactions to see results. It includes letting go of your judgments and interacting with the other person to focus on each other’s needs instead of playing the blame game. We attribute violence to physical and mental abuse. But here, the author talks about negative communication as violence too. Things like incessant blaming, judging, silent treatment, and mocking all form a part of violent communication.

So here are some of the key takeaways from the book:

Focusing on needs

The four components of NVC include: what we are observing, feeling, and needing, and what we would like to request to enrich our lives. To summarize, the two parts of NVC are 1) expressing honestly 2) receiving empathically.

Connect your feeling with your need: “I feel.. because I need..”

Something you need to keep repeating to yourself whenever you are agitated. What is it that you need? Focus on each other’s primary emotion (need) instead of lashing out at each other.

Avoiding blame and judgment

Why would people want to tell the truth, knowing they will be judged and punished for doing so?

The more people hear blame and judgment, the more defensive and aggressive they become and the less they will care about our needs in the future. So even if our present need is met in the sense that people do what we want, we will pay for it later.

Makes you think, doesn’t it? Why would someone tell you the truth if they knew they would be misunderstood or shouted at? I feel the more we make someone feel uncomfortable and “dirty” for telling us the truth, the more they will hide it the next time.

Being empathic even with people who hurt you

Blaming is easy. People are used to hearing blame; sometimes they agree with it and hate themselves – which doesn’t stop them from behaving the same way – and sometimes they hate us for calling them names – which also doesn’t stop their behavior. If we sense blame entering their mind, we may need to slow down, go back, and hear their pain for a while more.

NVC stresses hearing the other person a while longer and understanding their feelings before we put forward our requests. Such a method lets the other person relax and be in a proper frame of mind to receive and reciprocate.

Conflict Resolution

The more experience I have gained in mediating conflicts over the years and the more I’ve seen what leads families to argue and nations to go to war, the more convinced I am that most schoolchildren could solve these conflicts. If we could just say, “Here are the needs of both sides. Here are the resources. What can be done to meet these needs?,” conflicts would be easily resolved. But instead, our thinking is focused on dehumanizing one another with labels and judgments until even the simplest of conflicts becomes very difficult to solve. NVC helps us avoid that trap, thereby enhancing the chances of reaching a satisfying resolution.

Why can’t warring countries adopt this methodology, sit together, and discuss resolutions in a non-confrontational way? The world would be a more peaceful place to live in.

4 Tips for NRIs on How to Effectively Prepare for Paperwork in India and Avoid Multiple Trips

I have seen a lot of NRIs (non-resident Indians) struggling with paperwork once they land in India. They get frustrated and intimidated. It was during that point I realized I (an ex-NRI) have become accustomed to the system. Probably, because I now have a way to go about it.

This page aims to provide helpful tips for NRIs planning to do paperwork in India. It could be any paperwork or personal work related to banking, property, tax, applying for Aadhaar, PAN, etc. If you haven’t done it before or do it only once in a blue moon when you land in India, the tips provided will help.

Check if the service is available online

India is turning more digital by the day. Many services can be availed online, including opening a bank account.

By checking the availability of the service online, you can save time and avoid the frustration of the long queues at the establishment. Or even worse – finding out the service is unavailable when you arrive at the location.

Here’s how you can go about it. Before visiting a government office or bank branch, check their website or social media for information on their services. A quick Google search will lead you to the concerned site easily. India has a website for every government-related process, including property tax payments. Once you land on the website, check if they offer the service you’re looking for. Some establishments even allow you to schedule an appointment online or check the status of your applications online.

Call and enquire

If the service is unavailable online, the next step is to call the branch and ask for details. If you skip this step and land directly at the unit, be ready for multiple visits.

Preparing and having all the necessary documents and information ready before heading out to the bank or establishment is mandatory in India to avoid wasting time. By making a call beforehand, you can better understand what documents will be required, what the work timings are, and whether or not the service will be available at the time you plan to visit. This can help you avoid multiple trips and save you time and hassle.

While you call the concerned official, it’s important to remember that the employees you speak with on the phone may be busy and unable to provide all the information you need. It’s important to be persistent and ask the right questions to ensure you have all the necessary information.

Some questions to ask:

What are your work timings?
I am planning to arrive at this time tomorrow. Will the service be available then?
What documents should I carry?

Reach out to customer care

Unable to reach the branch by phone or email? The next option is to contact the organization’s official customer care through email or the phone number provided on their website.

Many establishments, like banks, have dedicated customer care teams that can provide information and assistance over the phone or through email. You can get answers to your questions or resolve issues by contacting customer care without having to visit the branch in person. I make it a point to express my displeasure about not being able to reach the local department while I contact customer care.

When you contact customer service, make sure to have your account number or other relevant information handy so that the representative can quickly find your account and assist you. Also, it is good to note the time and date of the call, the name of the representative you spoke with, and any reference number they might have given you. That way, if you need to follow up, you have all information required.

It’s also good to check with the organization’s website or social media page to see if they have any FAQ sections or chatbots that might help answer your questions.

Understand that processing will take time

India’s system is different than other places, so taking note of that will help to deal with the entire process. Sometimes, things might take longer than expected, and it’s better to be prepared mentally for such scenarios.

Conclusion

Following these steps and being prepared can help you navigate the system more efficiently and effectively. Eventually, you will become more familiar with the process, making things much easier for you in the long run. Hope this helps!

An Ode to Taking Fewer Photos and Living in the Moment

I take a sip of refreshing chai and relish the warmth it brings.

I visit a striking green paradise and breathe in the intoxicating air.

I spend time laughing with my loved ones, engaging in deep conversations.

Time stands still.

I welcome the moment with a big smile, comfortable baggy clothes, and frizzy hair.

All of it, without taking a single photograph to lock the moment.

There’s no pressure to look perfect.

There’s no pressure to get the perfect photographs, angles, filters, and light.

It’s perfect as it is.

In this age of social media, consciously taking a step back to enjoy life has proven therapeutic. It’s a transition that happened naturally for me during the pandemic. A metamorphosis that seeped unconsciously and significantly helped to reduce my anxiety. Along with it came the realization that we don’t have to lock everything in static images or never-ending videos. Sometimes, it’s okay to not record and to take that risk of losing a moment forever. Rest assured, the important things will stick and refuse to detach from you. You don’t really need a camera for that.

The constant pressure of social media, with its likes, shares, and validation, can weaken even the bravest. If our first reaction to a beautiful scenery is to take our phone out and view it through the camera’s lens, rest assured, we are not genuinely engaging. Our mind gets distracted by the constant back-and-forth shuffle between real life and reel life (Instagram or otherwise). The pressure doesn’t end there. Once you post the image, you are then distracted by who liked your pictures and what they commented. Each of these tasks might only take a few seconds. Still, collectively that’s a lot of time wasted navigating away from the present.

Contrary to popular notions, human beings are terrible at multitasking. Our brains are not wired to handle these many distractions. You can get things done, of course, but the overall value would reduce if you indulge in multiple interests simultaneously. Don’t believe me? Try to cut out other sensory reactions when you are listening to music – switch off the lights and engage in your favorite melodies. You will experience it like never before. The vocals and instruments sound sharper, richly intense, and more beautiful, purely because you are only focusing on the music alone and nothing else.

As a New Year resolution, maybe more people should learn to ignore the 24/7 pressure box they hold so tenderly in their hands. You can do more good for your body with this simple act – probably more than a gym membership would be able to.

An Ode to The Street-Savvy Characters of The White Lotus (No Spoilers)

In The White Lotus S2, there are only two types of people – the ones who are street-smart and the ones who are not.

The street-smart ones know how to get their way, even if it’s through unethical means like manipulation, lying, and deceit. “How do you sleep well at night knowing you did this?” doesn’t apply to them. They sleep quite well because, in their world, happiness is correlated with survival, satiation, and goals, not empathy. Due to this, their conscience is clear.

In the real world, we often come across such multi-layered people. The outer layer may be enticing, but the inner layers are complex and dark. It is next to impossible to decode the various layers someone may possess. This is where you take that leap of faith and hope they are worth trusting.

When we get duped, we try to find relief in the thought that the culprits will live their lives in guilt. Or hope karma will eventually get them. Often, it never happens. And that’s what the White Lotus S2 shows – the brutal reality of it all. No one is shown guilty. Or maybe they do, for a second, before the realization dawns on them that their dreams have now been fulfilled. They walk into the sunset hand-in-hand with their partners-in-crime, forgetting the sins of the past and awaiting a sparkling future.

The naive ones, who say and do all the right things, get played and left behind. The only positive aspect of their experience is that they are one step closer to being streetwise.

When the good guys lose, you understand that the universe doesn’t owe anyone anything. It’s up to each of us to subject ourselves to vast experiences and come out of them better equipped to deal with the eccentricities of the world.

An Ode to Ignoring Toxic People

We are often told that communication is key.

People advocate the importance of openly sharing your feelings with your partners and friends, thoughts with colleagues, and so on. That’s absolutely true. You should. But what they don’t tell you is that sometimes, communication does absolutely nothing.

You can talk all you want, but your effort is lost if the other person is not ready to listen.

Communication can be key. But with the right people.

Try talking it out with a toxic person – someone who wants absolute control over the situation. They might demean and insult you for sharing your thoughts. What do we do then? Should we communicate more? Will that lead to better results? Sometimes, maturity is cutting off such people from your lives without lengthy dialogues when you realize things will not improve by talking.

It is not popular advice – to ignore. But it has its powers. Ignorance is indeed bliss when you know talking will not yield fruitful results. You can save yourselves from getting hurt when you choose to ignore. I sure did not believe in the power of quiet when I was in my 20s. I ardently believed each and every problem could be resolved by talking. In the process, I bared my soul, talking about my insecurities, frights, and pain with people who did not deserve my empathy or trust. I over-communicated in the hope that they would be more kind once they understood what I was going through. Some ended up using that private information against me. A piece of advice – unless you are absolutely confident about your relationship with this other person, do not be vulnerable and reveal your negatives. They just might misuse it. Communication is key. Again, with the right people.

When you ignore toxic people, you take away their right to infuriate you further. You are making them lose control over you. You are suffocating them because they are satisfied only when you retort. They want you to be affected by what they say. These are the people to watch out for and consciously avoid interacting with. You are not liable to hold any sort of communication with them. You end up saving precious energy this way and can divert it toward more productive interactions.

With experience, you know who such people are and how much effort you are willing to spend on them. You start to understand when things get “too much,” and you eventually start holding back. It’s something, unfortunately, that the 20s won’t teach you. We don’t learn unless we experience the same thing multiple times because it’s by rote that lessons get drilled into our brains. You experience similar people again and again till you learn how to deal with them in the future – that’s the way of life. No amount of advice or posts (like this one) will stop someone from thinking or acting how they want. Only experience can help you – it’s the best teacher, after all.

An Ode to Moonlighting, Sunlighting, and All Kinds of Lighting To Keep Your House Lit

If you aren’t yet aware of the term “Moonlighting,” here’s the definition – it’s you working for another company once your regular day job is over. Lately, many CEOs in India are losing their cool over their employees moonlighting. They feel cheated because they want their subordinates to function at their best capacity during day time. Yes, it’s mostly the CEOs and the high-level management already receiving big paychecks who are vociferously campaigning against moonlighting. Any surprises there?

I can’t help but think, why would companies want to micromanage the after-work life of an employee? The office in itself is a breeding ground for micromanagement. If the employee’s daily work is suffering because of the extra responsibility they took up, yes, they should face the consequences. Quality of work shouldn’t be compromised. But in companies like Wipro, employees aren’t getting sacked because of their work quality – it’s purely for the reason that their employers found out their “dirty” little secret. Employees should be warned if their quality of work is far below expectations – whatever reason it may be – moonlighting, sunlighting, or rainlighting. But snooping around to see which employee works secretly to earn an additional income is downright obnoxious and toxic.

Some founders and CEOs are partners in multiple firms but do not face the consequences. The culprit is always the layman trying to earn those few extra bucks. Money and power rule the world. This universal truth holds even here.

The empathetic approach would have been to ask the moonlighting employees at Wipro how much they would need to stop working two jobs. This wish is idealistic since companies would be unwilling to pay that much. The companies want to have the cake and eat it too. They will do bad (paying low) but do not want the bad consequences (employees looking for better opportunities).

Let’s look at the positives of moonlighting (if done correctly):

The employee gets additional income.
A creative person needs an outlet. A second job that fulfills this criterion can boost such an employee’s spirit. It would make them happy to continue the daily grind the following day, even if the current job is not fulfilling those creative needs.
Employees will not be frustrated that their company is unwilling to pay extra. Frustration and financial stress can deteriorate work performance more than moonlighting.
A company that accepts its employees’ needs will earn a good reputation overall. Its employees would be willing to work much harder for them.

The cons of moonlighting:

If done incorrectly, i.e., the employee doesn’t get enough time to rest, the quality of work can suffer in both jobs. This is something that can easily be corrected, however. Balance is key.
The high-level management. I am unsure whether the big bosses will ever come to terms with it. It might be because they are overthinking it. It’s only recently that companies have deviated from the usual archaic work style and are embracing the digital. Previously, the high-level management used to overthink work from home because they were worried if work would ever get done. But covid taught everyone that it is possible to complete their work at home by leveraging the power of the internet.

On this world mental health week, let’s hope our employers reflect on what an employee’s mental well-being actually means to them. Does it mean cutting off their freedom? Does it mean micromanagement? It’s certainly not free yoga classes or an unlimited amount of eatables. “A happy wife makes a happy life” is a famous adage. In the case of organizations, “A happy employee makes a happy company” would be apt.

Maybe it’s high time our companies stop being preachy and finally walk the talk. Sometimes we need more than just freebies.

Update as of 18th October: TCS has been the most empathetic so far. To quote the COO, “The consequences (of taking action) will be that the person’s career will be ruined. Background check for the next future job will fail for him…We have to show some empathy.” Kudos to them for pointing this out.

Update as of 21st October: Employees at Infosys are now allowed to take up external gigs under some conditions. Better something than nothing!