An Ode to Wise Words From Ian Tuhovsky on Improving Communication Skills at Work and Otherwise

Ian Tuhovsky’s Communication Skills book is more than the quotes on this page. He mentions tips and tricks for effective networking, creating a unique personality in business, remembering names, giving a great presentation, and so on. But more than all the how-tos, it’s his need for us to understand our fellow humans better, which truly resonated with me. He wants us to acknowledge the fact that everyone has a different mental model uniquely formed by their own experiences and that it’s not fair to judge them through our personal filters. Only a deeply empathetic person can write this way.

The most intriguing part of the book to me was his take on reading people’s eye movements to analyze their thoughts better. I have never tried it out, so I can’t really say for sure if it holds true. As we all know, non-verbal communication speaks as much (if not more) as verbal. By keenly observing others, we can improve our communication skills.

Here are some of my favorite quotes, stories, and thoughts from the book. They provide a lot of insight into how and why we need to communicate in a certain way at work or in our personal lives to achieve desired results.

We all are programmed to give and receive love, fulfilling our needs at the same time. When someone is not doing that and behaving in a way we don’t like, it’s not natural. They’re probably suffering and that’s what makes them hurt other people. The reason for that is they just don’t get it. They don’t have the skillset to cope with the situation, they don’t have the right tools or they don’t know how to use them. Very often, when you change your perspective, the things you look at literally change.

When you accept and understand it, you notice that every human being has a different map of the world. Eventually you’ll come to the realization that every person on this planet has different life experiences, different beliefs, different values and expectations. Interpretation of the same information may be completely different when made by different people. There is no one objective truth. Everyone is right according to their own map of the world.

What people say to you—it’s about them. When you say anything, it’s about you. It reflects who you are. It’s all about the way we are perceiving the events, the reality.

Anything people say to you doesn’t have any meaning except for the meaning you give it.

Our brain does not really recognize negations—a proposition not to think about pink elephants will end up with failure, because what you hear (despite the negation), the brain will process anyway. Next time, when someone tells you, “I do not want to get at you, but…” you will know that they most probably want to get at you. Instead of saying to your employee: “Don’t respond to a customer that way,” explain how exactly you want that person to respond. Rule number three: what you say must be positively formulated.

When someone isn’t seemingly very intelligent and has never acted too smart in many areas of life according to your opinion, then you can’t really transplant their brain, can you? However, what you CAN do is refer to their behaviors, because these—as opposed to inborn capabilities or personality traits—are quite easy to change. Additionally, it’s much harder to offend someone when relating only to their behavior. Instead of, “You are stupid,” say: “When you go to meet your client next time, please read much more about their company so you really know what you are talking about, okay?” Instead of, “You are so intelligent!” it’s sometimes better to say: “When you expressed your opinion about that book yesterday, it was so immersive and well-detailed, you really inspired me to read it!”

The problem is that when someone thinks they have done something wrong, they will not have the opportunity to empathize with your pain. They will allocate all of their energy into defending themselves. Therefore, there is no point in blaming others when we feel bad. It makes no sense at all on a practical level of reason. If we want to solve the matter constructively, we have to allow that person to understand what is going on inside of us, how we really feel. To express your anger wisely, it is worth it to restrain yourself from throwing swear words, plates, cutlery and photo frames.

The mere act of smiling, even artificially, causes the release of endorphins in the brain. Activity of the muscles responsible for smiling is so strongly associated with our well-being that it works both ways. So if you want to feel better in a second, just smile a couple of times, even if you do not have the desire to. Try it yourself, even now.

You should never look people in the eyes for more than seven seconds, non-stop. It’s a typical communication-newbie mistake, kind of a creepy thing to do, even though we’ve been conditioned to look people in the eyes in our Western culture. Also, remember not to open your eyes too wide (the same thing, sign of aggression…or psychosis).

Don’t treat people the way you like to be treated, treat them the way THEY want to be treated. That’s a big rapport take-away to remember!

In his book Introducing NLP, Joseph O’Connor writes: “A good speaker forms his message the way it fits the other person’s world. He uses language compatible with their metaprograms, changing the shape of information in advance and making sure that they will be able to understand it easily.”

An Ode to 11 Thought-Provoking Life Quotes from Julian Barnes’ The Sense of An Ending

The Sense of An Ending by Julian Barnes is a slow burner. It is the first time I took to a Booker Prize winner, enjoying it thoroughly from start to finish without my interest wavering or feeling unnecessarily overwhelmed. It was not grim at all, and that took me by surprise, for I was expecting a story as gloomy as the title. I was hooked to the mystifying story arc and character sketches. Even more amusing was how the characters spoke – sometimes comical, sometimes pessimistic, sometimes a bit aggravating (as intended).

Several instances and dialogues in the book offer a different perspective on life and its various eccentricities. I have listed some of my favorite lines below.

“History is the certainty produced at the point where the imperfections of memory meet the inadequacies of documentation.”

“He was too clever. If you’re that clever, you can argue yourself into anything. You just leave common sense behind.”

“He thought logically and then acted on the conclusion of logical thought. Whereas most of us, I suspect, do the opposite: we make an instinctive decision, then build up an infrastructure of reasoning to justify it. And call the result common sense.”

“Some Englishman once said that marriage is a long, dull meal with the pudding served first.”

“History isn’t the lies of the victors, as I once glibly assured Old Joe Hunt; I know that now. It’s more the memories of the survivors, most of whom are neither victorious nor defeated.”

“There were some women who aren’t at all mysterious but are only made so by men’s inability to understand them.”

“It strikes me that this may be one of the differences between youth and age: when we are young, we invent different futures for ourselves, when we are old, we invent different pasts for others.”

“But time … how time first grounds us and then confounds us. We thought we were being mature when we were only being safe. We imagined we were being responsible but were only being cowardly. What we called realism turned out to be a way of avoiding things rather than facing them. Time … give us enough time and our best-supported decisions will seem wobbly, our certainties whimsical.”

“The question of accumulation – you put money on a horse, it wins, and your winnings go one to the next horse in the next race, and so on. Your winnings accumulate. But do your losses? Not at the racetrack – there, you just lose your original stake. But in life? Perhaps here, different rules apply. You bet on a relationship, it fails; you go on to the next relationship, it fails too: and maybe what you lose is not two simple minus sums but the multiple of what you staked. That’s what it feels like, anyway. Life isn’t just addition and subtraction. There’s also the accumulation, the multiplication, of loss, of failure.”

“Because just as all political and historical change sooner or later disappoints, so does adulthood. So does life. Sometimes I think the purpose of life is to reconcile us to its eventual loss by wearing us down, by proving, however long it takes, that life isn’t all it’s cracked up to be.”

“I had a friend who trained as a lawyer, then became disenchanted and never practised. He told me that the one benefit of those wasted years was that he no longer feared either the law or lawyers. And something like that happens more generally, doesn’t it? The more you learn, the less you fear. ‘Learn’ not in the sense of academic study, but in the practical understanding of life.”

The Best Quotes from Rumi’s Little Book of Life

Rumi has a way with words. His love for all things divine and spiritual is like a medicinal balm for a tired soul. I am always swept away by his verbal dexterity and his nonchalant aura. He has the power to induce both transcendence and melancholy in a single frame and you are left craving for more by the end of each couplet.

There is a neat little book available for Amazon Prime subscribers for free called “Rumi’s Little Book of Life.” It is a quick read filled with wisdom, dreamy poetry, and wonder. An enchanting journey that takes you through Rumi’s ruminations on life (see what I did there?).

Here are a few of my favorite quotes from the book.

Why do you seek water when you are the stream?

Indulging our pride, we run after every fleeting image.

How odd that being so unimportant we cultivate such grand illusions.

The intellect is luminous and seeks justice so why does the dark ego prevail over it? Because the ego is at home in the body while the intellect is only a visitor, the ego-dog at his own door is like a lion.

Embrace sorrowful thoughts for they sweep the house of your heart clean, scatter the withered leaves, and pull out the twisted roots, preparing the ground for the new shoots of joy. What sorrow takes away from the heart it replaces with something better. Without the fury of thunder and lightning the plants will be scorched by the sun. Be grateful for all you receive, good and bad alike, for it may be a gift from the treasury of Spirit that will bring the fulfilment of your most secret desire.

You carry a basket full of bread, yet you beg for crumbs from door to door. You are up to your knees in water, yet you beg for a drink from everyone you see. Why are you so blind and stubborn? Beg at the door of your heart instead.

My heart whispered, “Do not be so concerned, in the midst of people I am like a gold coin hidden in the dust, but even gold cannot find buyers unless it is brought out from the depths of the mine into the light.”

The night is blind to the glory of dawn man is blind to the glory of the lover. He who complains of burning is not a lover for the lover’s heart is constantly on fire.

Of the rain at night no one is aware for every soul is asleep. Yet the freshness of the rose garden in the morning is evidence of the rain that no one saw.

Many pass their lives deprived of love unaware that their heart is dark and narrow where the sun never penetrates. A grave is better than such a heart.

The body is like a pot with the lid on. Lift the lid to see if it is filled with the Water of Life or the poison of death. Focus on the contents and you will become a master focus on the pot and you will be misguided. Your eyes only see the body while the spiritual eye perceives the soul.

My heart twisted with passion in the fire of your words. Now I see what I saw as fire was only ice what I saw as water, only a mirage and our story, an old forgotten dream.

There are hundreds of religious books yet they are all one chapter, there are a hundred different holy places yet only one altar. All roads lead to the one House from one seed a thousand ears of corn emerge. There are many kinds of food and drink with one purpose only, to feed. The eyes of hunger are greedy, when satiated with one kind of food all others become repulsive to your heart. I dissolved as a grain of salt in your Sea of Serenity. Nothing remained, no faith, no certainty, no doubt. In my heart a star was born and inside all worlds dissolved.

An Ode to 17 Thought-Provoking Life Quotes from Fredrik Backman’s Beartown

I am a big fan of Fredrik Backman, even though I have read only 2 of his books.

The first one was A Man Called Ove. I completed the second one quite recently. It is a beautiful, emotional, intense story of a sleepy little cold town called Beartown. A place where people are laidback in all things except one – ice hockey. Their love for the sport transcends everything. It reminds me of professional football club fans. The same passion, the same energy, the same love. The same disappointment when their team loses or when a controversy pops up. If you are a sports fan or know someone who is, you would find this book extremely relatable.

Fredrik Backman is a genius when it comes to explaining moments and expressing emotions. I got goosebumps while reading through many of the quotes in Beartown.

I am listing some of my favorites here.

“The only thing the sport gives us are moments. But what the hell is life, Peter, apart from moments?”

“Being a parent makes you feel like a blanket that’s always too small. No matter how hard you try to cover everyone, there’s always someone who’s freezing.”

“Religion is something between you and other people; it’s full of interpretations and theories and opinions. But faith … that’s just between you and God.”

“People sometimes say that sorrow is mental but longing is physical. One is a wound, the other an amputated limb, a withered petal compared to a snapped stem.”

“One of all the terrible effects of grief is that we interpret its absence as egotism. It’s impossible to explain what you have to do in order to carry on after a funeral, how to put the pieces of a family back together again, how to live with the jagged edges. So what do you end up asking for? You ask for a good day. One single good day. A few hours of amnesia.”

“In a few years’ time she’ll read an old newspaper article about research showing that the part of the brain that registers physical pain is the same part that registers jealousy. And then Ana will understand why she hurt so badly.”

“A great deal is expected of anyone who’s been given a lot.”

“Community is the fact that we work towards the same goal, that we accept our respective roles in order to reach it. Values is the fact that we trust each other. That we love each other.”

“If Peter has learned one thing about human nature during all his years in hockey, it’s that almost everyone regards themselves as a good team player, but that very few indeed understand what that really means.”

“When you can accept the worst aspects of your teammates because you love the collective, that’s when you’re a team player.”

“Because the thing you can never be prepared for when you have children is your increased sensitivity. Not just feeling, but hypersensitivity. He didn’t know he was capable of feeling this much, to the point where he can hardly bear to be in his own skin.”

“One of the first things you learn as a leader, whether you choose the position or have it forced upon you, is that leadership is as much about what you don’t say as what you do say.”

“The easiest way to unite a group isn’t through love, because love is hard. It makes demands. Hate is simple.”

“Every child in every town in every country has at some point played games that are dangerous to the point of being lethal. Every gang of friends includes someone who always takes things too far, who is the first to jump from the highest rock, the last to jump across the rails when the train comes. That child isn’t the bravest, just the least frightened. And possibly the one who feels he or she doesn’t have as much to lose as the others.”

“The simplest and truest thing David knows about hockey is that teams win games. It doesn’t matter how good a coach’s tactics are: if they’re to stand any chance of working, first the players need to believe in them.”

“Fighting isn’t hard. It’s the starting and stopping that are hard.”

“There are few words that are harder to explain than ‘loyalty’. It’s always regarded as a positive characteristic, because a lot of people would say that many of the best things people do for each other occur precisely because of loyalty. The only problem is that many of the very worst things we do to each other occur because of the same thing.”