An Ode to Wise Words From Ian Tuhovsky on Improving Communication Skills at Work and Otherwise

Ian Tuhovsky’s Communication Skills book is more than the quotes on this page. He mentions tips and tricks for effective networking, creating a unique personality in business, remembering names, giving a great presentation, and so on. But more than all the how-tos, it’s his need for us to understand our fellow humans better, which truly resonated with me. He wants us to acknowledge the fact that everyone has a different mental model uniquely formed by their own experiences and that it’s not fair to judge them through our personal filters. Only a deeply empathetic person can write this way.

The most intriguing part of the book to me was his take on reading people’s eye movements to analyze their thoughts better. I have never tried it out, so I can’t really say for sure if it holds true. As we all know, non-verbal communication speaks as much (if not more) as verbal. By keenly observing others, we can improve our communication skills.

Here are some of my favorite quotes, stories, and thoughts from the book. They provide a lot of insight into how and why we need to communicate in a certain way at work or in our personal lives to achieve desired results.

We all are programmed to give and receive love, fulfilling our needs at the same time. When someone is not doing that and behaving in a way we don’t like, it’s not natural. They’re probably suffering and that’s what makes them hurt other people. The reason for that is they just don’t get it. They don’t have the skillset to cope with the situation, they don’t have the right tools or they don’t know how to use them. Very often, when you change your perspective, the things you look at literally change.

When you accept and understand it, you notice that every human being has a different map of the world. Eventually you’ll come to the realization that every person on this planet has different life experiences, different beliefs, different values and expectations. Interpretation of the same information may be completely different when made by different people. There is no one objective truth. Everyone is right according to their own map of the world.

What people say to you—it’s about them. When you say anything, it’s about you. It reflects who you are. It’s all about the way we are perceiving the events, the reality.

Anything people say to you doesn’t have any meaning except for the meaning you give it.

Our brain does not really recognize negations—a proposition not to think about pink elephants will end up with failure, because what you hear (despite the negation), the brain will process anyway. Next time, when someone tells you, “I do not want to get at you, but…” you will know that they most probably want to get at you. Instead of saying to your employee: “Don’t respond to a customer that way,” explain how exactly you want that person to respond. Rule number three: what you say must be positively formulated.

When someone isn’t seemingly very intelligent and has never acted too smart in many areas of life according to your opinion, then you can’t really transplant their brain, can you? However, what you CAN do is refer to their behaviors, because these—as opposed to inborn capabilities or personality traits—are quite easy to change. Additionally, it’s much harder to offend someone when relating only to their behavior. Instead of, “You are stupid,” say: “When you go to meet your client next time, please read much more about their company so you really know what you are talking about, okay?” Instead of, “You are so intelligent!” it’s sometimes better to say: “When you expressed your opinion about that book yesterday, it was so immersive and well-detailed, you really inspired me to read it!”

The problem is that when someone thinks they have done something wrong, they will not have the opportunity to empathize with your pain. They will allocate all of their energy into defending themselves. Therefore, there is no point in blaming others when we feel bad. It makes no sense at all on a practical level of reason. If we want to solve the matter constructively, we have to allow that person to understand what is going on inside of us, how we really feel. To express your anger wisely, it is worth it to restrain yourself from throwing swear words, plates, cutlery and photo frames.

The mere act of smiling, even artificially, causes the release of endorphins in the brain. Activity of the muscles responsible for smiling is so strongly associated with our well-being that it works both ways. So if you want to feel better in a second, just smile a couple of times, even if you do not have the desire to. Try it yourself, even now.

You should never look people in the eyes for more than seven seconds, non-stop. It’s a typical communication-newbie mistake, kind of a creepy thing to do, even though we’ve been conditioned to look people in the eyes in our Western culture. Also, remember not to open your eyes too wide (the same thing, sign of aggression…or psychosis).

Don’t treat people the way you like to be treated, treat them the way THEY want to be treated. That’s a big rapport take-away to remember!

In his book Introducing NLP, Joseph O’Connor writes: “A good speaker forms his message the way it fits the other person’s world. He uses language compatible with their metaprograms, changing the shape of information in advance and making sure that they will be able to understand it easily.”

An Ode to Taking One Step at a Time

I always get anxious when I think of a big task or chore. I look at the outcome and its tediousness instead of focusing on the small steps that can lead to the result.

When you shift your attention to each step, things appear simpler. The overwhelming burden of the goal dies down, and you feel more energized to begin the task. On the other hand, shift your focus to the task in its entirety, and you are sure to feel stuck, without any motivation to move any further. Yet, this is what I end up doing – concentrating on the big, chunky, mammoth of a task instead of slicing it down into small digestible bites.

Last year though, I had decided on some resolutions, and I broke them all down into achievable steps.

Here’s how they went.

Walking 10,000 Steps

I had gained a bit of weight because of work stress. I hardly moved from my seat, stuck to my never-ending workload day in and out. This weight gain affected my mental and physical health. That’s when I decided to take things back into my control and I started walking. I set my goal as 10,000 steps, 5 days a week. Sounds overwhelming, right? It certainly was for me – someone who has never walked anywhere near 5000 steps, let alone 10,000.

I decided to go easy on myself.

The first day, I walked 2000 steps and continued it for a week. The following week, I increased my target to 4000 steps. I kept doubling it every week until I reached 10,000. I continued this for one whole year without a break. It worked; I lost the flab. My immunity and metabolism also improved considerably. I did not end up looking like a supermodel with my walks, but I now feel healthy, and that’s what matters.

Here’s the secret to how I could sustain my walks for one whole year – I had decided I would not complete all my steps at one go. Instead, I would distribute it throughout the day. That way, I was constantly moving without exerting too much pressure on myself. It also did not take up too much time in between work. When you force yourself to exercise only at a scheduled time slot, it eventually sucks the joy out of fitness (at least it does for me). When that happens, you are naturally tempted to stop exercising after the initial enthusiasm dies down.

The book, Ikigai, talks of how the Japanese, ever-famous for their longevity and happiness, thrive by walking and moving throughout the day, engaged in their hobbies and interests. They do not sit still for long, as opposed to most of us. Our routine may or may not allow us to follow the Japanese mantra, but we can try to get up from our seats every one hour and walk around for 5-10 mins. It might make a considerable difference

Completed a 60-Hour Long Online Course

I am a working woman with a full-time job. I love to write a bit on my blog (right here) during my spare time. It keeps me energized. Other than that, I do not get much time for anything else. I love to learn new things, but I never found time for it. Last year, I finally decided to take up a course to help me understand my work better. It was 60 hours long. A bit overwhelming for someone who hardly had any free time. But I completed it (yay!) by slicing it down to small lessons each day.

I would dedicate a learning timeslot that would range from 10 to 20 minutes, depending on my energy levels. It’s not much, right? But look at what 10-20 minutes every day can do. It can help you finish an entire course. It took a lot of time to complete overall (one whole year!), but never once did I feel overwhelmed or tempted to leave the course midway.

Started Learning a New Language

The only foreign language I had any chance of using for real was Arabic. I travel to the Middle East now and then. I wanted to learn the language so that I could understand the shop boards and converse in simple Arabic if required.

I dedicate 10 minutes every day to learning new alphabets or words.

I am still not fluent, but I can read and understand basic sentences. Again, all by committing just 10 minutes every day.

Conclusion

Anything can be achieved if we break it down into small achievable steps.

If you want to start reading more, spend 10-15 minutes every day. From experience, I can tell you that you will end up surpassing your allotted reading time.

If you want to start waking up earlier, start by waking up 15 minutes earlier than usual for one week. Then, 30 minutes earlier, and so on, until you reach your target.

If you think this way, you can achieve almost anything without losing steam. You are being kind to yourself, so there is no chance of fatigue. You won’t get far (at first), but at least you will be a step closer to your goal. After a while, when you look back, you will be astonished at how much progress you have made.

Sometimes, all we need is a push to take that first step.

Do not look at the outcome and enjoy the journey. Relish the whole process, and the results will automatically follow.

An Ode to Being Aware of the Two Most Unfair (But Less-Talked-About) Comparisons

“His job profile is the pits. He is not earning much.” (Comparing the person’s job to someone else’s probably one’s own.)

“I enjoy my work and my salary. But almost everyone I know is changing their jobs, and I am feeling restless.” (Comparing our job to someone else’s.)

“The things we get in our country are far better than this.” (Comparing two countries that are poles apart socio-economically.)

“My friend is visiting a lot of places. She’s so lucky!” (Comparing the friend’s “travel luck” to your own.)

Comparison is the ultimate joy stealer. And I do not mean just comparing yourself to someone. I also mean comparing others and their situations to our mental model of “the perfect life.” I have seen people comparing themselves to friends, relatives, acquaintances, some random person on social media and making their life miserable. I have also seen people feeling miserable right after hearing someone’s comparison. In the first instance, we are unkind to ourselves. In the second instance, others are being unkind to us. Either way, rest assured, comparisons bring no happiness.

Still, people just cannot seem to stay away from comparing, sometimes unintentionally. There are many types of comparisons, but some of them have been normalized beyond our conscious awareness, so much so that we don’t think twice before blurting them out.

The Most Notorious Comparison—”We Are Better Off Than You”

When we say something like, “The chocolate we get in our country is far superior in quality,” we are not exactly sharing any valuable information with the other person. We only sound like an elitist. It is akin to saying, “I have tasted something far better, and you, my dear, will have no easy access to it.” The info might be accurate. The chocolate might be of better quality. But the person we are talking to might have a reality that is different from ours. For them, this particular chocolate might be of the best quality—because they have no other options to compare it with! In my opinion, to destroy that sense of joy in someone is the most insensitive thing one can do.

Unfortunately, this type of comparison is notoriously common. I am sure we all have heard something of the sort. The listener can only nod in agreement when such comparisons are made. They do not want to be rude by disagreeing, or they genuinely have no idea if the information shared with them is valid.

People pass judging comments without thinking twice about the interlocutor’s feelings. “Would they benefit from this info?” “Would they feel better after knowing these details?” Of course not. Yet, this is a type of comparison that is notoriously common.

Recently, on a news channel covering the unfortunate Ukraine-Russia war, a woman said in a state of shock, “The unthinkable has happened. This is not even a developing third-world nation. This is Europe.” She compared Ukraine’s situation to that of war-torn developing nations. It was a privileged, unkind statement, making it seem acceptable if poor countries face violence and unrest. She might not have intended it as such, but for a person from a “third world nation,” listening to such statements can be a harrowing experience.

Similar types of comparisons include:

“{Insert Country Name} has a superior standard of living. This is why I chose to settle there instead of staying in {Home Country}.”
“Food tastes better in {Insert Country Name}. In {Home Country}, everything is of low quality.”
“The quality of education is poor. So are the wages. I left the country due to these reasons.”

Sometimes, the listener might have chosen a life that is different from ours (like staying back in their home country). For them, these comments may seem like an insult. While advocating for something we believe in, it is equally important to not sound disrespectful (unintentionally or otherwise) of the life choices made by another person.

“I Am Happy, But Should I Be Happy?”

Everyone seems to be in the midst of a job change nowadays. Pay packages are on the rise, especially in the IT industry. This is inspiring a lot of workers to make that much-needed career shift. And why not? Without an iota of doubt, people should chase their dreams—we have only one life after all.

But then there are people like me, who are happy with their jobs, doubting their happiness, because everyone seems to be in a rush to exit their current companies.

“Are you still working for the same company?” asks an acquaintance. It almost sounds like I have sinned by staying loyal to the company that I’ve enjoyed working for so far. This made me doubt my happiness—another unfair comparison.

In all aspects of life, and not just work, the happy wayfarers eventually start comparing their life decisions with the next person’s ambiguity, wondering, “Am I truly happy? Is this really what I want?” The hysteria around can make you question your well-thought-out decisions.

This is a type of comparison we should be wary of. We are getting swayed by someone else’s dreams and ambitions—and forgetting our own goals in the process. Your dream may not be another person’s dream and vice versa. Sometimes, we make impulsive decisions based on external factors and end up regretting them. It helps to double-check yourself whenever you face such doubts. Outline your core requirements (necessities that can make you unhappy if absent) and ask yourself whether the new path fulfills each of these demands. This self-questioning helps to build more clarity and to confirm whether you are following your own dream or someone else’s.

Let’s Take a Step Back..

It helps to take a step back and introspect our opinions before dishing them out to the next person.

As Haresh Sippy said, “Comparison is the root cause of all evil. Why compare when no two people are alike?“

My Perception of Money Has Changed Over The Years

I decided to go through an experiment to see if it would add any value to my life. I have had heard of minimalism and seen a couple of videos. Though I was not ready to sacrifice every bit of materialistic pleasure in my life, I was willing to start small to see what it would do. It became an epiphany of sorts. — Photo by Karolina Grabowska on Pexels

I remember feeling ecstatic whenever I bought an expensive dress.

I remember feeling accomplished after buying an expensive laptop.

I remember feeling disappointed when my fiancé gifted me inexpensive jewelry.

My happiness was derived from things. I was money-minded. And quite disgustingly so.

For me, happiness was directly correlated to the brand and the cost of the product. If someone didn’t gift me something extravagant and expensive, it meant the person didn’t love me enough.

That was me in my 20s.

Now I am in my late 30s, and things have shifted. I am no longer the person I used to be. People change over the years as they come across new life-changing experiences, perspectives, and emotions. It is practically impossible to stay the same throughout your life. I would even consider a comment like “You haven’t changed at all” an insult because that would mean I haven’t evolved with the times.

Over the years, I understood that expensive things only brought me happiness for a while. After that, I was on the lookout again for my next purchase, thinking it would bring me everlasting happiness. When I figured out what was happening, a lightbulb went off.

I decided to go through a self-initiated experiment to see if it would add any value to my life. I had heard of minimalism and seen a couple of videos. Though I was not ready to sacrifice every bit of materialistic pleasure in my life, I was willing to start small to see where it would go. I started cutting back on my purchases, not looking at shopping sites, seeking solace in the simple pleasures of life – like reading a book, going for a walk outdoors, engaging with nature, and enjoying fresh, clean air.

It was an epiphany of sorts.

I never knew so much of happiness could be derived from so little – from things that cost so little.

The little things in life that do not cost much, yet have the power to bring pure happiness. Why hadn’t I indulged in life before? Why did I only indulge in things? If I had not deliberately cut back on my purchases, seeking elsewhere for my joy, I might not have discovered the inexpensive side of happiness.

I second guess all my purchases now – I look for things that are bang for my buck. I compare prices and choose products that are the most cost-effective. I ask myself a couple of questions before spending my money on anything – “Am I buying this for myself? Or to show someone else that I can buy it?“, “Do I see myself using this product 2-3 months from now, or is it just a fad?” “Do I really need this product right now? Will my life become easier with this product?” If the answers are positive, I go ahead with the purchase without hesitation.

Life has a way of grounding you. It teaches you ultimately how important it is to save or invest and not spend unnecessarily.

With minimalism came the change in thought process. I do not wish for anyone to gift me anything expensive anymore. I instead wish people gifted me something handmade. I realize now that the most valuable thing anyone can gift you is their time. And what better than a handmade gift to beautifully represent time – the time that the giver graciously spent on making the gift for you. Time is beautifully unique. Each second of your time is a part of your life that you will not get back. It becomes even more exclusive when a person dedicates it solely to you. When someone’s time is spent on you, with you, or making something for you – that undoubtedly becomes the best one-of-a-kind personalized gift that anyone could offer.

This realization about handmade gifts made me recommend the same to others. To my surprise, I found little takers for handmade gifts. This lack of enthusiasm might be because it is not easy to gift someone your time. I am a sucker for handmade gifts, though. I get misty-eyed each time I get one – this precious time wrapped with a bow.

I came to recognize boredom as an enemy to my wallet. Retail therapy happened whenever I got bored. To get rid of this habit, I began learning new, interesting things. I learned from books, classes, online videos – again, stuff that did not cost much money.

Human beings are adaptive creatures – so adaptive that our desires can expand manifold if there is enough space to accommodate them. Consider a room with furniture and décor filled up in each and every corner. The room would tend to look stuffy and closed. The room is your breathing space. The furniture – your desires. The more furniture in the room, the more stuffy it gets, the more difficult it is to navigate without tripping over something. This room is magical and will try to expand itself to bring in more breathing space, but we tactlessly keep stuffing it with more inessential things to fill the space up.

How to unstuff a stuffy room? Very simple. Remove some of the furniture. In other words, reduce your desires.

Desires can be trimmed by steering clear of things you are most likely to splurge on. For example, if you tend to spend a lot of money on shopping sites, the simple remedy is to stop browsing shopping sites. If brands tempt you, stop visiting the stores that display those brands. It might seem difficult at first, but over time, you will master the skill of avoiding materialistic temptations. Delayed gratification will become second nature. You will become a pro in saying “no” to things that you are not ready for or do not add any value or meaning to your life.

This strategy worked well for me. I can now be happy with little. I have no intention of going back to my old self. If happiness is so cheap, why even bother looking elsewhere?

This behavior is not akin to being a miser. It is about finding a way that is more sustainable. A route to happiness that anyone and everyone, of any income level, can attain without emptying their pockets.

An Ode to 11 Thought-Provoking Life Quotes from Julian Barnes’ The Sense of An Ending

The Sense of An Ending by Julian Barnes is a slow burner. It is the first time I took to a Booker Prize winner, enjoying it thoroughly from start to finish without my interest wavering or feeling unnecessarily overwhelmed. It was not grim at all, and that took me by surprise, for I was expecting a story as gloomy as the title. I was hooked to the mystifying story arc and character sketches. Even more amusing was how the characters spoke – sometimes comical, sometimes pessimistic, sometimes a bit aggravating (as intended).

Several instances and dialogues in the book offer a different perspective on life and its various eccentricities. I have listed some of my favorite lines below.

“History is the certainty produced at the point where the imperfections of memory meet the inadequacies of documentation.”

“He was too clever. If you’re that clever, you can argue yourself into anything. You just leave common sense behind.”

“He thought logically and then acted on the conclusion of logical thought. Whereas most of us, I suspect, do the opposite: we make an instinctive decision, then build up an infrastructure of reasoning to justify it. And call the result common sense.”

“Some Englishman once said that marriage is a long, dull meal with the pudding served first.”

“History isn’t the lies of the victors, as I once glibly assured Old Joe Hunt; I know that now. It’s more the memories of the survivors, most of whom are neither victorious nor defeated.”

“There were some women who aren’t at all mysterious but are only made so by men’s inability to understand them.”

“It strikes me that this may be one of the differences between youth and age: when we are young, we invent different futures for ourselves, when we are old, we invent different pasts for others.”

“But time … how time first grounds us and then confounds us. We thought we were being mature when we were only being safe. We imagined we were being responsible but were only being cowardly. What we called realism turned out to be a way of avoiding things rather than facing them. Time … give us enough time and our best-supported decisions will seem wobbly, our certainties whimsical.”

“The question of accumulation – you put money on a horse, it wins, and your winnings go one to the next horse in the next race, and so on. Your winnings accumulate. But do your losses? Not at the racetrack – there, you just lose your original stake. But in life? Perhaps here, different rules apply. You bet on a relationship, it fails; you go on to the next relationship, it fails too: and maybe what you lose is not two simple minus sums but the multiple of what you staked. That’s what it feels like, anyway. Life isn’t just addition and subtraction. There’s also the accumulation, the multiplication, of loss, of failure.”

“Because just as all political and historical change sooner or later disappoints, so does adulthood. So does life. Sometimes I think the purpose of life is to reconcile us to its eventual loss by wearing us down, by proving, however long it takes, that life isn’t all it’s cracked up to be.”

“I had a friend who trained as a lawyer, then became disenchanted and never practised. He told me that the one benefit of those wasted years was that he no longer feared either the law or lawyers. And something like that happens more generally, doesn’t it? The more you learn, the less you fear. ‘Learn’ not in the sense of academic study, but in the practical understanding of life.”

An Ode to Staying Unmarried Forever

I am in my late 30s, and I might never get married.

Initially, I wanted to. I terribly did. When I was in my teens, I never pictured myself as an unmarried woman with no children. In my dreams, I had a dashing husband, the cutest of kids, and all the usual, regular mush coated with a sugary sweetness that had the full potential to make anyone diabetic.

Then life happened.

Life happens for everyone of course, but for me, my journey took a complete U-turn from what I expected.

I did not get a dreamy husband.

I was not a dreamy wife.

I did not get any dreamy children.

My fairy tale turned out to be a horror story in disguise.. and I got divorced.

I thought my life was going to end. How is a woman in her late 20s going to live without a husband? It used to hurt initially. The thought that life would be so unfair, blessing others with the good things in life while I was left with nothing but despair, was too much for me to fathom. A desolate soul in search of a deeper meaning in the form of marital status – that was me.

In hindsight, I never enjoyed my marital life – if you take away the husband part of it as well. The regular chores, and the responsibilities, made me think, “Is this what I am going to do the rest of my life?” I had no time for hobbies, things that mattered to me, my work, or anything that kept me alive, active, and fulfilled. Marital life is indeed a busy world, and you should not step into it unless you are ready to take on the responsibilities, compromises, and adjustments that come with cohabitation.

I was never ready for it.

Within a few years of my divorced life, I realized how much I was adjusting and compromising in my married life. When I left the relationship, it was as if a chain was broken, and I finally attained wings to fly. This freedom felt like finally finding water in a desert. My thirst, however, did not get quenched. Instead, I found it ever-increasing. The thirst to enjoy the things I want, the thirst to not be answerable to anyone for the first time in my life, the thirst to just be. It was liberating, it was extraordinary, and it felt like love. I never knew love in the form of freedom. I thought love could only be found in people. It took a break from one kind of love for me to discover another. The type of love that I had never experienced before because all through my life I was told: “marriage is important.”

I never realized a woman could live without getting married. I have seen others living a content life without tying the knot, but I used to look at them with compassion. The thought that marriage is mandatory and the only thing that can make a woman happy was so ingrained and indoctrinated in me that any other way of living was callously dismissed.

Why did it take a divorce for me to find freedom? The answer might be that the people in my vicinity finally stopped pressurizing me to get into something I was not comfortable with i.e., marriage.

Note the usage of the word “unmarried” instead of “single.” A good relationship is like a cherry on the cake. It is a bonus—a plus. But I feel if a relationship is what makes you feel “complete,” then it would mean that you are lacking otherwise. This is far from the truth. We should celebrate individuality as much as coupledom, if not more. In the end, it all boils down to choice. There is never really one single right path. But you should have the complete freedom to choose the path you desire.

My dream is no longer marriage. It feels like I have seen the other side, and now I choose the other side – the path less taken. My dream is now to selfishly enjoy my freedom till the end of life. To those wondering how the path is – it is not easy. It is definitely not easy. You always have this big FOMO because everyone around you is following a path entirely different from yours – they find someone they love, they marry, and they live happily(?) ever after.

What happens when you don’t marry? For a reclusive person like me, it is a journey of self-discovery, freedom, and fulfillment. For another, it might be that of melancholy. It truly is subjective. But it is a life that is definitely worthy, liveable, and sustainable.

To end this with the ever-famous lines by Robert Frost:

I shall be telling this with a sigh
Somewhere ages and ages hence:
Two roads diverged in a wood, and I—
I took the one less traveled by, And that has made all the difference.